Samaritans (charity)

Services and how they work

Samaritans runs a round‑the‑clock helpline (widely known by the number 116 123 in the UK and Ireland), plus email, text and branch-based face‑to‑face support. Volunteers receive training in empathetic listening, risk assessment and safeguarding. The organisation aims to preserve callers' anonymity and to respond without judgement.

Main activities

• Immediate emotional support via telephone, text and online channels.
• Local branches and outreach to schools, workplaces and institutions.
• Training for volunteers and guidance for communities on suicide awareness.
• Research and advocacy to influence public policy and reduce stigma.

The Samaritans model has inspired similar services internationally and contributes data and expertise to broader suicide prevention efforts. It is rooted in the idea that timely, caring conversation can prevent self‑harm and help people find ways forward.

History and development

Founded by a clergyman in the 1950s to address the needs of people in acute emotional crisis, the charity expanded from a single telephone line to a nationwide network of branches. Over decades it has broadened methods to include digital contact, partnerships with health services and public campaigns to change attitudes toward mental health.

While commonly associated with crisis hotlines, Samaritans also supports family members bereaved by suicide and works to educate the public about recognising warning signs. Its services are free to access and aimed at anyone struggling with overwhelming feelings, not only those contemplating suicide.